Frequently Asked Questions

  • What type of computer system is needed to participate in this training program?

  • Answer:

    The minimum requirements for an internet connection, computer hardware and software that you will need to participate include the following:

    • Broadband connection (600k or faster)
    • PC operating system: Windows Vista, Windows XP Home/Professional Edition,
    • Windows 2000 or Windows 98SE
    • 500 MHZ processor or faster
    • 512 MB RAM
    • Internal soundcard, 5.1 multichannel
    • Internet Explorer 7 or higher or FireFox
    • Adobe Acrobat Reader (free download from http://get.adobe.com/reader/)
    • Personal headphones for connection to desktop for sound (recommended)

    Multi-User Account administrators should check systems that will be used by participants prior to initiating the training at their locations.

    Click here to run a System Check on your computer

  • I am having problems; why can't I view the video?

  • Answer:

    This site uses pop-up windows to display each lesson module. If your software is set to block pop-ups, then you will have trouble accessing these resources.

    The web browser you use (Windows Internet Explorer or Mozilla Firefox) to access this site determines the different ways that pop-up blockers are used.

    Many web browsers have a built-in toolbar with pop-up blocker options, including Internet Explorer 7, or FireFox. You may also have other toolbars installed (such as Google or Yahoo Toolbar) or other pop-up blocker software installed on your computer.

    To avoid problems, consider this a trusted site, and therefore set your system to allow pop-ups.

    To adjust the pop-up blocker settings on Internet Explorer 7, click Tools, Pop-up Blocker, and then Pop-up Blocker Settings if you see a small window appear at the top of your browser with the message "Pop-up blocked. To see this pop-up or additional options click here...,", click on the link, then click on the message and select the option "Always allow pop-ups from this site."

    If you use another web browser, the Help section of your blocking software will tell you how to allow pop-ups. If your firewall or security software covers a network instead of just your computer, consult your Network Administrator for assistance.

    Click here to run a System Check on your computer

  • What happens if I forget my password?

  • Answer:

    When you register for the first time, you establish your own username and password. This site also provides a helpful "Forgot My Password" feature; we will email you the password you already setup. You must have entered a valid email address when you initially registered in order to use the "Forgot My Password" function.

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